Notices of temporary disruptions in our programs and services are posted at the public entrance to our facility, which is 100 Wellesley Street West, Toronto.
The complete text of our Customer Service Policy is appended below in a .pdf document format and is available from our Student Services Office, room 111, 416-922-5474 x221.
If you would like to learn more about customer service training, please click here.
416-922-5474 x 221
In fulfilling our mission, Regis College is committed to treat international students equitably and free of disrespect, harm or harassment of any type. Under no circumstances will any person associated with Regis College retain or withhold a student’s passport or original visa documentation. For more information or to discuss a concern, please contact the Regis Registrar.
The Toronto School of Theology sets the academic policies and procedures to be observed by all member colleges. These policies and procedures are published on their website at www.tst.edu or in the Basic Degree and Advanced Degree Handbooks. Regis College students are provided with a copy of the relevant handbook upon entry into their program and are expected to familiarize themselves thoroughly with these directives.
In January 2000, Regis College, and all member Colleges of TST, adopted the University Of Toronto Code Of Academic Behaviour including its definitions of offences and sanctions and the normative process for adjudicating cases. The Code of Academic Behaviour is concerned with the responsibilities of all parties for the integrity of the teaching and learning relationship.
Plagiarism is one such offence. Plagiarism is defined as “represent[ing] as one’s own any idea or expression of an idea or work of another in any academic examination, or term test, or in connection with any other form of academic work.” Regis students who commit this offence are subject to severe penalties, up to and including expulsion from the College.
Copies of the complete Code are available for reference in the President’s Office, the Library and the Faculty/Staff Handbook or through the University of Toronto webpage at: http://www.governingcouncil.utoronto.ca/AssetFactory.aspx?did=4871
In 2010, Regis College officially adopted a Code of Student Conduct for all non-academic offences against persons and property at Regis College, the Toronto School of Theology and the University of Toronto. These regulations are necessary to protect the integrity and safety of College activities and the freedom of members of the College to participate reasonably in the programs of the College and in activities in or on College premises. Copies of the Code are available for reference in the President’s Office, the Library and the Faculty/Staff Handbook, and may be downloaded below.
Regis College is committed to equal treatment without discrimination because of gender or sexual orientation and to freedom from sexual harassment. In the fall of 1999, Regis College officially adopted the Sexual Harassment Policy of the University of Toronto. The Office of Sexual Harassment, University of Toronto, handles all complaints with regard to sexual harassment and gender discrimination. The definitions of sexual harassment and gender discrimination, the complaints procedure and the University of Toronto Sexual Harassment Policy are available for reference in the President’s Office, in the Regis College Library and in the Faculty/Staff Handbook, or from the:
Sexual Harassment Office,
40 Sussex Avenue,
Toronto ON M5S 1J7;
Any member of the faculty, staff or student body may formally grieve any matter that he/she feels hinders the ability to perform his/her duties effectively, including but not limited to:
The Regis College Grievance Committee is composed of four members appointed to three-year overlapping terms by the President of Regis College, with the new member being appointed each academic year; the President shall inform the Academic Council and the Board of Governors of the nomination at their September meetings. A quorum of three of the four members is necessary to hear a case. Should one of the committee members or the Chair be either the grievor or the one being grieved against, an alternate will be appointed. The Committee consists of a Chair and representatives from faculty, administration and staff. Each member of the Committee would be asked to attend a training session in mediation skills prior to sitting on the Committee.
Before a formal grievance procedure is initiated, every effort should be made to resolve the dispute through an informal discussion with an immediate Supervisor or Department Head. The complaint should be discussed within 15 working days of the incident or circumstances giving rise to the complaint and a response, either orally or in writing, shall be made to both parties within one week of the discussions. If the grievance is not settled satisfactorily at the informal grievance stage then a formal grievance may be filed.
The first stage in any formal grievance procedure is to complete a Regis College Grievance Form, available at the President’s Office. This sets out the details of the grievance, a statement of the matters in dispute, the provision or interpretation of the policy that has been violated, efforts made to resolve and redress the grievance, and the remedy sought. The form must be signed by the grievor and presented to the Chair of the Grievance Committee (or his/her alternate if the Chair is the one being grieved against).
The person grieved against must (a) be given immediate notice of the grievance and presented with a copy of the grievance form, (b) be given the right to representation, and (c) be allowed and encouraged to participate fully in the mediation process. A meeting of the Grievance Committee is to be called within 14 days following receipt of the formal grievance. Copies of all written or pertinent evidence are to be submitted to Committee members before the hearing.
At the hearing, a detailed statement of the grievance will be presented to the Committee, after which affidavits of the circumstances of the grievance will be considered and any witnesses heard and interviewed.
Parties to the grievance may be accompanied by a colleague or advocate. Both sides may present witnesses, who must have first-hand knowledge of the alleged grievance.
Although parties to the grievance and their advocates must be present throughout the proceedings, witnesses will appear only while giving evidence.
The hearing is to be conducted by the Chair of the Committee, unless the Chair is the person against whom the grievance has been lodged, in which case an alternate must chair the meeting. Within two weeks of hearing the formal grievance, the Committee will make its recommendations as to any remedy, penalty or action to be taken. These recommendations will then be forwarded to the President of the College for his endorsement. If the President of the College is the one being grieved against, the recommendations shall be forwarded to the Chair of the Board of Governors of the College. All agreements settled at the formal complaint stage shall be in writing and signed by the parties concerned.
If an employee chooses not to grieve a particular situation, or withdraws a grievance at any stage, such action or lack of action shall not prejudice other grievances. Any decision of the Grievance Committee shall not set a precedent for settling future or pending grievances. Confidentiality shall be maintained at all stages of the grievance process.
Should either party to the grievance wish to appeal the disposition of the complaint, a written appeal should be presented to the Chair of the Committee who will in turn present it to the Executive Committee of the Board of Governors for their final adjudication of the matter. The Executive Committee of the Board of Governors is composed of four members. A quorum of three is required to hear an appeal and seek resolution. If a member of the Executive Committee is either the one who instituted the grievance or the one being grieved against, another member of the Board would replace him/her.
Those not employed by or registered as students at Regis College are not covered by this grievance policy.
Copies of this procedure are available from the President’s office, and the Regis College library, and can be found in the Faculty/Staff Handbook.
Students are invited to follow the University of Toronto’s Guidelines on the Use of Perfume and Scented Products, which can be viewed at http://ehs.utoronto.ca/our-services/occupational-hygiene-safety/guidelines-on-the-use-of-perfumes-and-scented-products/.
Students are encouraged to let the College be aware of any special need that you may require. Please contact the Registrar’s Office or the Dean of Students.
Regis College respects personal privacy. Personal information that students and other persons provide to the College is collected for the purpose of administering admissions, registration, academic programs, university-related student activities, activities of student societies, financial assistance and awards, graduation and advancement, and for the purpose of statistical reporting to ecclesial authorities, the University, government agencies, the Association of Theological Schools (ATS), and other professional organizations (e.g. the Ontario Council of Graduation Studies). At all times personal information will be protected.
Regis College is committed to the promotion of the health, safety and well-being of all members of the College community, to the provision of a safe and healthy work and study environment, and to the prevention of occupational injuries and illnesses.
Regis College will comply with all applicable measures and procedures prescribed by the Province of Ontario’s Occupational Health and Safety Act and its regulations, and other relevant legislation concerning health and safety.
Regis College, including its Board of Governors, the President and all levels of management (faculty and staff), will take every precaution reasonable in the circumstances for the protection of employees, students, and visitors to the workplace, as well as contractors and consultants hired directly by Regis College and working on Regis College premises. This is done by working in consultation and cooperation with the joint health and safety committee, students, contractors and visitors to ensure that the requirements of the Occupational Health and Safety Act and its regulations, other applicable legislation are implemented and integrated into all the College’s work and study activities.
To the best of its ability, Regis College will adopt best practices to protect the community and to promote a positive health and safety culture. The College will work toward continuous improvement in its health and safety program.
Supervisors, whether academic or administrative, will have a responsibility to ensure that all practices and procedures required by the Occupational Health and Safety Act and its regulations are complied with in his/her assigned work area and to ensure that all are aware of and follow the practices and procedures.
All employees will perform their jobs safely in accordance with the legislation and Regis College health and safety policy, practices, and procedures.
Under the Province of Ontario’s Health and Safety Act and its regulations, all employees of Regis College have a responsibility for ensuring health and safety in the workplace, and must fulfill their responsibility for the provision of a safe environment in which they work. This includes reporting all unsafe and unhealthy conditions and practices in the workplace to their immediate supervisors so that they may be promptly remedied.
Contractors, tenants and visitors at the College will comply with all relevant legislation, as well as the College’s health and safety policy, practices, and procedures.
While students are not covered by the Occupational Health and Safety Act, the College is also committed to ensuring that health and safety is considered in all aspects of student life. Students are responsible for conducting themselves in a safe manner, and are required to comply with all relevant legislation, College and University policies and procedures.
Individuals who fail to meet their obligations concerning health and safety may, depending on the circumstances, face appropriate disciplinary action, up to and including discharge.
All members of the Regis College community are expected to demonstrate their commitment towards a safe and
healt y work and study envi nment by acting in accordance with this Policy.
Inspired by the charism of St. Ignatius of Loyola and faithful to the Roman Catholic tradition, Regis College serves women and men called to minister to people of many faiths and cultures. Our community seeks: an integrated spirituality; a faith that does justice; critical dialogue and academic excellence.
In fulfilling our mission, Regis College seeks at all times to provide its services in a way that respects the dignity and independence of people with disabilities. We are also committed to giving people with disabilities the same opportunity to access our services and allowing them to benefit from the same services, in the same place and in a similar way as other customers.
Regis College is committed to excellence in serving all customers (generally students and visitors) including people with disabilities and we will carry out our functions and responsibilities in the following areas:
We will communicate with people with disabilities in ways that take into account their disability. We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities.
We are committed to providing fully accessible telephone service to our customers. We will train staff to communicate with customers over the telephone in clear and plain language and to speak clearly and slowly.
We will offer to communicate with customers by mail, email or FAX if telephone communication is not suitable to their communication needs or is not available.
We are committed to serving people with disabilities who use assistive devices to obtain, use or benefit from our services. We will ensure that our faculty and staff are familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We are committed to providing accessible invoices to all of our customers. For this reason, invoices will be provided in the following formats upon request: hard copy, large print, and email. We will answer any questions customers may have about the content of the invoice in person, by telephone or email.
Classrooms are outfitted with projectors, amplifiers, and wireless for computers.
We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We will also ensure that all faculty, staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.
We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Regis College’s premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. Fees will not be charged for support persons for admission to Regis College’s premises.
Regis college will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by people with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available. The notice will be placed at all public entrances and service counters on our premises.
Regis College will provide training to all employees, volunteers and others who deal with the public or other third parties on their behalf, and all those who are involved in the development and approvals of customer service policies, practices and procedures. Individuals in the following positions will be trained:
This training will be provided in the first month after faculty or staff commence their duties. Training will include the following:
Applicable faculty and staff will be trained on policies, practices and procedures that affect the way services are provided to people with disabilities. Faculty and staff will also be trained on an ongoing basis when changes are made to these policies, practices and procedures.
The ultimate goal of Regis College is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Feedback regarding the way Regis College provides goods and services to people with disabilities can be made verbally or by the suggestion box in the Student Lounge. All feedback should be directed to The Dean of Students. Customers can expect to hear back in a fortnight.
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Regis College that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, an explanation should be provided by, or referred to the Dean of Students of Regis College.
In 2010, Regis College officially adopted the Toronto School of Theology Standards of Professional Practice Behaviour for students at the Toronto School of Theology. These communicate expectations for professionalism and ethical practice during internships and field placements, establishing criteria for evaluation and a process for disciplinary action, should the need arise. The Standards of Professional Practice Behaviour are available online at http://www.tst.edu/about/policies-procedures or may be obtained from the President’s Office.
The transcript of a student’s record reports the student’s standing in all courses for which he or she has registered, and any completion of degree information. Copies will be issued at the student’s or graduate’s request, subject to reasonable notice and upon completion of a “Request for Transcript of Academic Record Form.”
There is no charge for transcripts issued to Colleges within TST or the University of Toronto. All other transcript requests must be accompanied by a fee of $12.00 for each transcript ordered. Transcripts issued directly to students are stamped “Issued to Student”. Regis College is not responsible for transcripts lost or delayed in the mail. Transcripts are not issued for students who have outstanding financial obligations to Regis College.
Please Note: The final day to submit transcript requests prior to Christmas and New Year holidays must reach Regis College by Wednesday, November 30. Transcript requests submitted after this date will be processed after the holidays.
Substitutions may be allowed for courses already taken but not considered transferable. Advanced placement refers to a waiver of a program requirement at Regis College on account of coursework completed at another institution for which Regis College will not grant a credit. Petitions for advanced placement are presented to the Admissions Committee through the student’s Program Director and usually involve consultation with a Regis professor who teaches in the area. Further information can be found in the Toronto School of Theology regulations governing transfer credits (see sections 4.5 through 4.10 of the TST Basic Degree Handbook, June 2006 version).
Advanced standing refers to coursework completed at another institution for which a degree was granted that is accepted for credit in a program at Regis College. Petitions for advanced standing are presented to the Admissions Committee through the student’s Program Director and usually involve consultation with a Regis professor who teaches in the area. Further information can be found in the Toronto School of Theology regulations governing transfer credits (see sections 4.5 through 4.10 of the TST Basic Degree Handbook, June 2006 version).
Although students registered at Regis normally take all their courses for credit, a limited number of students may audit a course with the permission of the instructor and subject to space; auditors are not admitted to full, limited-enrolment courses.
The fee for auditing a course is listed on the annual schedule of fees. Auditing fee may be waived for students carrying a full-course load. Any Regis student wishing to audit a course must complete the relevant Basic program or Advanced program Audit Form available online, or from the Student Services Assistant, and obtain the signature of the instructor teaching the course.
Audited courses are not registered on ROSI, and do not appear on a basic program student’s official transcript. An audited course may never be converted to a credit course at a later date. A course taken for audit should not be taken again for credit.
Auditors are not issued a University of Toronto student number and do not receive an identification card. Auditors may inquire at the Regis College Library circulation desk about options for library privileges. Participation of the auditor in class exercises and discussion is at the discretion of the professor. Instructors will not mark or read written work from auditors.
Auditing of Advanced Degree course accessible to TST Advanced Degree students only.
Convocation takes place each November on or near the Feast of Christ the King. To graduate in November, it is the student’s responsibility to ensure that all academic activities are completed and grade/evaluation received. Students must submit a completed Application to Graduate Form with the specified fee ($25 in 2011) by the second Friday in September and complete all program requirements by the fourth Friday in September. Applicants will receive written acknowledgement that their application has been received and further written notice when their application is approved (in mid-October). Earlier due-dates and additional procedures may apply for some advanced programs, please consult the appropriate Advanced Degree Handbook for details. Diplomas will not be distributed to students who have outstanding financial obligations to the college or library.
Students who fail to register for a session without obtaining permission and completing a leave of absence may lose their status in their program of study and may be required to reapply to the program. Normally, Leave of Absence Forms must be returned to the Registrar prior to the beginning of the session. The applicant will receive written confirmation when the application is approved.
A new grading system, listed below, was instituted throughout the TST colleges in September 1999 to bring the grading system in line with the scale followed by the School of Graduate Studies, University of Toronto. Applicable courses will carry a letter grade, a numerical equivalent and a grade point.
|Letter Grade||Numerical Equivalent||Grade Point||Grasp of Subject Matter||Further qualities expected of students|
|A+||90-100||4||Profound & creative||Strong evidence of original thought, analytic and synthetic ability; sound and penetrating critical evaluations which identify assumptions of those they study as well as their own; extensive knowledge base.|
|A||85-89||4||Outstanding||Clear evidence of original thinking and of analytic and synthetic ability; sound critical evaluations; broad knowledge base|
|A-||80-84||3.7||Excellent||Student shows original thinking, analytic and synthetic ability, critical evaluation, broad knowledge base|
|B+||77-79||3.3||Very Good||Good critical capacity and analytic ability; reasonable understanding of relevant issues; good familiarity with the literature.|
|B||73-76||3||Good||Student shows critical capacity and analytic ability; understanding of relevant issues, familiarity with the literature.|
|B-||70-72||2.7||Satisfactory at a post-baccalaureate level||Adequate critical capacity and analytic ability; some understanding of relevant issues; some familiarity with the literature.|
|FZ||0-69||0||Failure||Failure to meet above criteria|
Grades 65-69 are not passing grades recognised for credit in a degree program. A student receiving a failing grade is given the option of taking a supplemental examination. If the student chooses to do supplemental work and passes it, a CR is given for the course. Grades below 65 indicate outright failure without the right to take a supplemental examination.
To avoid delays completing their programs and the risk of jeopardizing continuation of enrolment, students are advised to complete their course assignments on time. Regis College and TST have established firm due dates, which professors may extend for the completion of coursework. If a firm due dates passes, a permanent grade based on the work previously submitted will be assigned automatically. Please see the relevant program handbook for further details. Continuation of student’s registration may be jeopardized if you hold more than a certain number of SDFs.
A student who registers at the beginning of the academic year for courses in the January session will be required to drop courses which are excess according to the above TST AD regulation, if the SDFs have not been cleared in the September session.
Concern for the safety of children and other vulnerable populations to whom our students may minister have made it increasingly common practice to require background or police checks for those working in certain areas. Those students involved in field placements or spiritual direction programs should be aware that such checks may be required. It will be the responsibility of the placement supervisor and the Regis College Theological Field Education Director, or the Director of the Spiritual Direction Program to ensure that needed checks are performed.
Basic program students with appropriate preparation or background in a particular subject may approach a professor to explore the possibility of a one-on-one reading and research course. Professors are not obligated to provide these special opportunities. Reading and Research Course Registration Form is available online in PDF format. The form requires the signatures of the professor, the student, the student’s advisor and the College Registrar. Enrolment of R&R course on ROSI has to go through the College Registrar.
With the exception of Reading and Research courses, theses, comprehensive and TSP courses (enrollment through the Registrar’s Office), students are responsible for enrolling their courses on the Repository of Student Information (ROSI) at the University of Toronto, through the Student Web Service (SWS). Use of SWS to register or enrol in courses means that the student agrees to abide by all academic and non-academic rules and regulations of the University of Toronto, the Toronto School of Theology and Regis College, and to pay academic and incidental fees according to the policies and requirements that apply.
Some Regis College faculty members have teaching assistants to help with tutorials, grading of papers and exams, and research. Advanced students may apply to the Dean for available positions.
The College may also need students to work in the library, support administrative staff or faculty, or be a writing tutor. Students may apply to the Dean for available positions.
It is the student’s responsibility to read and understand academic policies and procedures as set forth in the College Calendar, student and degree handbooks and other information documents. Responsibility for course selection to fulfill program and degree requirements remains at all times with the student. Program Directors, the Registrar, the Student Services Assistant, faculty and officers of the College will provide all reasonable assistance without assuming or reducing a student’s responsibility for progress in his or her program. Students must ensure that they receive and retain written notice of acceptance into all programs, transfer credits, advanced standing, approval for leaves of absence, waiver of requirements and approval to graduate. Verbal representation by any staff, faculty or officer of the college does not take the place of appropriate written notice.
Similar to other divisions within the University of Toronto, Regis College and the Toronto School of Theology select services (such as athletics, cultural activities, supplementary healthcare, job placement, accessibility support) for their students from a menu of available options. Since basic and advanced students have diverse needs, these selections are made separately. The selection of services contracted by the two groups are re-negotiated periodically and a fee per session is levied by the University of Toronto. In some instances additional services may be purchased by an individual student. In very rare circumstances, students may be able to opt out of some services contracted by their group. For further information, please contact the Registrar.
Transfer credit refers to coursework completed at another institution for which no degree was granted that is accepted for credit in a program at Regis College. Basic students who have completed one or more theological courses at the post-baccalaureate level may apply for credit transfer (reduction in residency requirements). Transfer credits are assessed on a case-by-case basis by the Basic Degree Committee. Doubtful cases will be referred to the Admissions and Procedures Committee of the Basic Degree Council of TST. Transfer credit is not normally granted for theological field education requirements.
Transfer credits may be allowed under the following conditions: